NEW & CURRENT PATIENT
INFORMATION

NEW AND CURRENT PATIENTS

Please note – Before booking an appointment we advise you see your local General Practitioner (GP) or optometrist for a referral.

WHAT TO BRING TO YOUR APPOINTMENT

Please remember to bring the following to your appointment:

  • Referral letter from your GP, specialist or Optometrist (new patients)
  • Medicare Card
  • Veteran Affairs, Pension Card or Healthcare Card
  • Private Health Insurance cards (if applicable)
  • List of any current medications you are taking
  • Current glasses or contact lenses (if applicable).

This information will help our team set you up on our administration system so we can organise any necessary appointments, rebates and tests in relation to your diagnosis and treatment.

WHAT WILL HAPPEN DURING YOUR APPOINTMENT

The following may occur during your appointment:

  • Most appointments take between 60-90 minutes
  • Your Orthoptist will discuss with you your medical history, any test results (if applicable) and the current issues you are experiencing
  • Your doctor may ask you to undertake some eye tests during your visit
    • You are highly likely to have drops in your eyes to dilate your pupils
    • Following the eye drops your vision maybe blurred and light sensitive for about an hour following your visit
    • If you are seeing the retinal specialist your vision may be blurred for 3-4 hours after your visit
    • It is recommended that you do not drive until the drops have worn off
    • Sunglasses may assist with the glare during this time
    • We recommend you have a friend of family member pick you up after your appointment

At the conclusion of your appointment your doctor may discuss with you the test results and the potential next steps in your diagnosis and/or treatment.

If you have any questions please contact our friendly reception team:
VISIT CONTACT INFORMATION

TO RECEIVE A MEDICARE REBATE

To claim a rebate through Medicare, a referral from your General Practitioner, Optometrist or Medical Specialist is required. In most cases a referral is valid for 12 months. Most Medical Specialist referrals are only valid for 3 months.

Our friendly reception staff will inform you if a new referral is required for your next appointment.

Note – Private health insurance is for hospital admissions, not for your appointments in the clinic.

PAYMENTS AND REBATES

Please pay your account at the conclusion of your appointment. Reduced rates apply for Pension and Healthcare card holders.
Ringwood Eye Specialists does not Bulk Bill.

You can conveniently pay your account by:

  • Cash
  • Cheque
  • Eftpos
  • Credit card (Mastercard and Visa only).

Rebates for the consultations and most tests may be claimed directly from Medicare on the day. The rebate is usually deposited back into your nominated bank account within 24 hours.

If you have any questions please contact our friendly reception team:
VISIT CONTACT INFORMATION

CAR PARKING AND PUBLIC TRANSPORT

Car Parking – There is car parking located behind the clinic building, entering off Aird Street. There is also limited 1 hour street parking available.

Train – Ringwood train station is a short walk away, on the other side of Eastland Shopping Centre.

 Bus – Several buses (route 684 & Vline Mansfield) stop on Warrandyte Road, just outside the clinic door.

OUT OF HOURS EMERGENCY

In case of an out of hours emergency, contact the Royal Victorian Eye and Ear Hospital on (03) 9929 8666.

PRIVACY POLICY

It is the policy of Ringwood Eye Specialists to protect and maintain the privacy of your medical records and personal information.

We abide by the National Privacy Principles – www.oaic.gov.au/privacy-law/

USEFUL LINKS

Below are useful links to various eye organisations:

If you have any questions please contact the friendly reception team:
VISIT CONTACT INFORMATION

HOME

STAFF

EYE CONDITIONS

HOW TO REFER

CONTACT